Terms of service


These general conditions are applicable between Charlotte Auzou, hello@ateliercharlotteauzou.com, SIRET 537 828 824 00038, RCS St Nazaire 537 828 824, hereinafter "the Seller" and any person, natural or legal , under private law or under public law, who connects to the Site, hereinafter "the User", or any natural or legal person, under private or public law, registered on the Site to purchase a Product, hereinafter. after "the Client".


"Customer": any person, natural or legal, under private or public law, having placed an order on the Site.
"Site content": elements of any kind published on the Site such as texts, images, videos or diagrams.
"Product": goods of any kind sold on the Site by the Seller to Customers.
"Site": website accessible at the URL www.ateliercharlotteauzou.com, as well as the related sub-sites, mirror sites, portals and URL variations.
"User": any person, natural or legal, under private or public law, connecting to the Site.
"Seller": Charlotte Auzou, SIRET 537 828 824 00038, taken in her capacity as publisher of the Site.


Registration on the Site is free and is required to order. The order confirmation means consultation and full acceptance of the general conditions of sale.
The customer is responsible for the accuracy of the information provided to the seller. The seller cannot be held responsible for any error in entering the customer's contact information.


The seller offers sewing patterns in digital format for sale. The characteristics are described on each product sheet. The photographs and illustrations intended to present the products are for information only and have no contractual value.

Product prices are net, in euros (€), without application of VAT (Art. 293B of the C.G.I.). Promotional offers or promotion codes cannot be combined.

Gift cards are dematerialized and have a unique code sent by e-mail following the validation of the order. They are valid for one year and can be used and one or more orders. They cannot be combined with promotional offers.


Payments are made via Paypal or Stripe.
For payments via Paypal, you are not required to have a Paypal account, you can also pay for your order directly with a credit card on the Paypal site without registering.
Your banking information is never in our possession. Transactions are fully processed by Paypal or Stripe.
Orders are payable in euros (€) only.
The order will only be taken into account once payment has been received in full.
An invoice is issued upon receipt of full payment for the order and is available on request by e-mail to hello@ateliercharlotteauzou.com.


Atelier Charlotte Auzou sells sewing patterns only in a dematerialized format. This means that no physical product is sent by post. When an order is validated, the Buyer will receive an email within a few minutes with download links. These links allow him to download the products in the form of a .zip file containing the pattern's files in .pdf format which can be printed by himself or viewed on screen.

The seller cannot be held responsible for any error in entering the e-mail address provided in the order.


In accordance with Article L121 of the Consumer Code, the products sold on the Site being digital content provided on non-material media, the buyer acknowledges waiving his right of withdrawal by accepting these general conditions of sale.


For any question relating to products, orders, downloads of digital products, customer service is available from Monday to Friday, excluding holidays, by e-mail at hello@ateliercharlotteauzou.com. The seller undertakes to provide a response by e-mail within 72 working hours maximum (unless otherwise specified on the CONTACT page of the Site). The seller cannot be held responsible if the User's email address is incorrect and if the response email is delivered to the User's Spam folder.


The information requested by the site www.ateliercharlotteauzou.com is necessary to register your order. In order to respect your privacy, the information you send us is not in any way transferred, sold or rented to other companies or organizations. In accordance with the Data Protection Act n ° 78-17 of January 6, 1978, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés) under number 2020628. The customer has a right access, rectification, opposition and deletion of data concerning him.

Atelier Charlotte Auzou is a participant in the Amazon EU Associates Program, an affiliate advertising program designed to provide a means for sites to earn commission incomes by advertising and linking to www.amazon.com.


All content published on the Site (images, texts, products) is protected by copyright. Any distribution, use, representation, reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal proceedings.

The products sold (digital sewing patterns and e-book) are reserved for private use. Commercial exploitation (sewing workshops, tailoring made from patterns, etc.), free or paid distribution and copying are strictly prohibited and expose the offender to legal proceedings.


These general conditions of sale are subject to French law.

Last update: JANUARY 2021